To our Valued Roldorf & Co. Customers,
Our family here at Roldorf and Co. would like to extend our heartfelt support for what you and your families are experiencing during these unprecedented times. As an independent business, there are many implications of the COVID-19 pandemic on Roldorf and Co. and by extension, to our customers and staff. The recent outbreak is continuously evolving and will have an effect on our company’s operation. The messaging below provides a clear description of how you can pay for your completed jobs, have new jobs picked up, and how they can be returned to you.
Customer safety is held at utmost importance, and we recognize that maintaining physical distancing and self-isolating at home is paramount during this time. As optimistic as we would like to be, it is anticipated that store closures will last several weeks, if not months. We will continue to provide you with superb watch servicing and repair. If you currently have a watch that is in our care and have received a work-order completion notification, please reach out to us. As the store is not currently open to the public, we are offering two methods to safely return your items to you:
1. Parcel delivery via Canada Post, free of charge.
2. Personal home drop-off, following physical distancing and safety measures.
We will be accepting credit card payments and e-transfers, arranged prior to delivery. As a precaution, each item will be wiped with a disinfectant wipe and placed in a plastic sealed bag. This disinfectant will not affect the material or functioning of your watch.
To arrange for either a job drop-off or pick-up at your convenience, please click on the yellow 'Help' button on the lower right corner of the screen and we will get back to you.
Thank you for understanding as we all navigate through this unprecedented situation as a community. Please visit our website www.roldorf.co and Instagram page (@roldorf) as we plan on posting regular updates and content. Do not hesitate to reach out with any questions, concerns or any assistance that we may provide.
Wishing you all good health and safety,
Jason, Mary, Howie, and Kino